Accessibility statement for the ticket.io ticketing platform

Wir bei ticket.io sind bestrebt, allen Nutzer:innen ein barrierefreies Einkaufserlebnis zu bieten. Solltest du Barrieren feststellen, kannst du unseren telefonischen Support (Montag bis Freitag von 9h bis 17h unter +49 221 300 843–11 oder jederzeit per E-Mail an support(at)ticket.io kontaktieren, um persönliche Unterstützung bei Deiner Bestellung zu erhalten.

Diese Erklärung zur Barrierefreiheit gilt ausschließlich für die Online-Ticketing-Dienstleistung, die unter den Subdomains der Plattform ticket.io angeboten wird. Wir übernehmen keine Verantwortung für die Barrierefreiheit von Leistungen Dritter, wie beispielsweise:

  • Websites or systems referred to via external links
  • The accessibility of event venues or the services offered there

1. Description of the service

Die Ticketing-Plattform ticket.io ermöglicht es Veranstalter:innen, eigene Online-Ticketshops zu erstellen und zu betreiben. Veranstalter:innen können über eine spezifische Subdomain Tickets für Veranstaltungen öffentlich zum Kauf anbieten. Der Ticketkauf umfasst die Auswahl des Events, der Ticketkategorie und -anzahl, die Eingabe persönlicher Daten sowie die Bezahlung. Nach einer erfolgreichen Transaktion erhalten Käufer:innen die Eintrittskarten digital.

2. Legal requirements and target achievement

The platform is subject to the requirements of the German Accessibility Enhancement Act ( , BFSG), which implements European Directive (EU) 2019/882 into German law. Our goal is to improve accessibility for people with disabilities and to meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1.

3. Compliance with accessibility requirements

We are continuously working to optimize our platform and improve accessibility.

A. Accessibility of our standard templates

Unsere von ticket.io bereitgestellten Shop-Templates Nero, Bianco und Cosmo sind überarbeitet und entsprechen der Konformitätsstufe AA der WCAG 2.1. Dies umfasst folgende Aspekte:

  • Perceptibility: Texts have sufficient contrast to the background, and all important information is perceptible to screen readers.
  • Usability: All navigation and form fields can be operated entirely using the keyboard. Clear focus indicators make orientation easier.
  • Comprehensibility: The user interface is logically structured and the texts are clear and easy to understand.
  • Robustness: The programming uses semantic HTML and complies with current web standards to ensure high compatibility with assistive technologies.

B. Individual template customizations

Since event organizers have the option of customizing the appearance of their shops with their own logos, images, font colors, and CSS adjustments, we cannot guarantee the accessibility of these individually designed elements. Responsibility for compliance with accessibility standards for these adjustments lies with the respective event organizers who operate the ticket shops.

4. Information for consumers

As operators of the ticketing platform, we would like to inform you about your legal rights. According to Article 246 of the Introductory Act to the German Civil Code (EGBGB), you are entitled to the following information:

  • Identity and address of the entrepreneurs: The identity of the respective organizers offering tickets, as well as their contact details, can be found in the legal notice of the respective ticket shop and in the general terms and conditions.
  • Right of withdrawal: In accordance with § 312g para. 2 sentence 1 no. 9 BGB (German Civil Code) , there is generally no right of withdrawal for the purchase of admission tickets.
  • Prices and payment methods: The total prices, including taxes and fees, are clearly displayed before the order process is completed. Accepted payment methods are also displayed transparently.

Feedback and suggestions for improvement regarding accessibility

We regularly review and update this statement. If you encounter any barriers or have any suggestions for improvement, please contact us using our feedback form or the email address provided in the legal notice.

Market surveillance authority

Für die Überwachung der Barrierefreiheit digitaler Produkte und Dienstleistungen in Deutschland ist das Bundesministerium für Arbeit und Soziales (BMAS) zuständig: Bei Fragen oder Beschwerden zur Barrierefreiheit unserer Dienstleistung kannst du dich an die zuständige Marktüberwachungsbehörde wenden: https://www.bmas.de/DE/Startseite/start.html

This statement is current as of June 28, 2025.